Charter of patient rights and responsibilities

At Eastern Endoscopy Centre, we believe that delivering outstanding, safe, and patient-focused day surgery care depends on building an active, transparent relationship with you and your support network. Exceptional clinical outcomes are achieved when patients, families, carers, and our medical teams work in true partnership. This charter outlines the mutual expectations that guide our facility, ensuring our operational frameworks comply fully with the National Safety and Quality Health Service (NSQHS) Standard 2—Partnering with Consumers.

Patient rights

Access: A right to health care.

Safety: A right to safe and high quality care.

Respect: A right to be shown respect, dignity and consideration.

Communication: To be informed about services, options and costs in a clear and open way.

Participation: A right to be included in decisions and choices about care.

Privacy: A right to privacy and confidentiality of provided information.

Comment: A right to comment on care and having concerns addressed.

Patient responsibilities

Respect

A responsibility to respect the dignity of other patients, visitors and surgery staff, and their right to a safe environment; And to respect hospital property, policies and regulations;

Co-operate

A responsibility to co-operate with staff in the provision and planning of care, and provide them with honest, relevant details associated with your health status and admission on the pre-admission questionnaire;

And to arrange a companion to drive them home, who should remain with them for 12 hours after the sedation;

And to contact the hospital should you wish to cancel or postpone your admission, or are unable to arrive at your scheduled time;

Accept

To accept the consequences of his/her own decision on health matters;

To accept responsibility to finalise all accounts pertaining to your hospitalisation.